Services
At WSQM Consulting, we equip businesses with the tools, systems, and skills to grow through strategic consulting, ISO implementation, and digital solutions.
Training & Coaching
Short Courses:
- ISO 9001:2015 Implementation
- ISO 9001:2015 Internal Audit
- Problem Solving & Root Cause Analysis
- 5S Training
- Identifying & Reducing the 7 Wastes in Your Business
Coaching Services:
- Tailored coaching for quality and production administrators, supervisors, inspectors, and managers
Process Optimisation
Improve your company’s productivity, cut costs, and remove bottlenecks through:
- Software implementation
- Process monitoring equipment
- Streamlining operations
- Digitising inspections and workflows
Business process optimisation (BPO) is the strategic approach to improving the efficiency and effectiveness of a company’s processes. Our objective is to enhance your organisation’s productivity, reduce costs, eliminate bottlenecks, and improve overall performance by the implementation of suitable software solutions, process monitoring equipment, process streamlining and digitisation of processes such as inspections etc.
Business Process Re-Engineering (BPR)
Reimagine your business processes with a fresh perspective:
- Redesign or revise existing work- and process flows
- Increase efficiency, quality, and customer satisfaction
Business Process Re-engineering (BPR) is a radical approach to improving the organisation’s processes by completely redesigning them from the ground up. Unlike Business Process Optimisation, which focuses on refining existing processes, BPR often involves scrapping outdated workflows and creating entirely new ones to achieve significant improvements in efficiency, quality, and customer satisfaction. Where an organisation has existing process flows but needs updates, the existing documentation will be revised and updated instead of recreating the wheel.
Digital Transformation
We digitise your SHEQ system using SharePoint front-end development and other partnered platforms. Our process includes:
- Business analysis
- Software recommendations
- System setup & implementation
Would you like to digitise your entire SHEQ system? We specialise in the transformation from a hard copy system to a digital software. The team specialise in the front-end development of SharePoint, which enables the organisation to digitally record all inspections or other activities. WSQM collaborates with other SHEQ software companies, which broadens the customers’ options in terms of which software will be most suitable. During the first consultation, the consultant will conduct an analysis in order to provide the customer with different options most suitable for the organisation’s structure.
Business Consulting
Comprehensive business support for both SMEs and Corporates:
- ISO 9001:2015 readiness and implementation
- Change management
- Operational efficiency
- Basic business fundamentals
With quality systems being our focus, we have found that much of our consulting has leaned towards business consulting. Due to many businesses striving to achieve an ISO 9001:2015 status, we at WSQM are brought in to assist with the Change Management of the organisation. At the start of most of our system implementations, we naturally look at where the business is, based on performance, losses, internal challenges and efficiency. While driving the Systems & Process Re-engineering, we start to plug into the relevant standard that the client is aiming to achieve. Due to the vast array of skill sets we at WSQM have, we can cover the entire business operation and add value at any level of the business. We also support all SME’s and Corporates with their basic support needs and any challenge they may face, from getting the basic business fundamentals in place to improving the efficiency of the business. Whether your need is to implement ISO 9001 or improve your business processes, we can assist your organisation.
ISO 9001 Implementation
We build practical, fully integrated ISO systems:
- Tailored to your business operations
- Rooted in best practices
- Backed by 20+ years of experience
We strive to implement systems with high integrity. When it comes to ISO 9001 implementation, we never leave a stone unturned. We strive to have the most practical and functional systems that fit your company, and it is actively part of the business, becoming part of the everyday operation. To us, no one system is the same; we treat each entity as a new project, ensuring we tie its roots back to the ISO 9001 standard, and most importantly, it fits your business. While we are adding value during this process, we also table best practices learnt over the years, that we feel would be highly beneficial to your company and its daily operation. This is where our motto of “your growth is our motivation” stems from.
Internal Audits
Ensure compliance and functionality:
- GAP audits
- Process-focused ISO 9001 audits
- Tailored auditing strategies
We have over 20 years of experience in the internal auditing of ISO 9001. We believe in conducting process-related audits not only to ensure that your QMS complies with the ISO 9001 standard, but that your QMS works for YOU. We specialise in GAP and internal audits based on the latest ISO 9001 standard requirements.
Supplier Development & Auditing
Strengthening the customer-supplier link:
- Systems improvement
- Staff coaching
- Process control and sustainability
Many big manufacturing concerns have numerous outsourced processes to SME’s or new BBBEE businesses. Inevitably, there is always a gap between the customers’ needs and expectations and the supplier’s ability. We at WSQM make it our task to close these gaps and secure the customer & supplier relationship. We will spend the necessary time with the customer understanding their needs, it is then taken to the supplier where their systems are improved, staff are coached, processes secured and quality guaranteed. During this process, we can get the supplier to meet all customer requirements and ensure the business is sustainable and the risk of failure is low. Naturally, these businesses we support become part of the WSQM family, and we build long-term business relationships with them.
SharePoint Front-End Development
Custom digital systems using SharePoint:
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Inspections
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Activity tracking
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Custom dashboards and document control
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