I am a seasoned business and marketing professional with over 30 years of experience in multinational corporations, spanning industries such as telecommunications, financial services, and sports. With deep expertise in business process mapping and re-engineering, I help organisations streamline operations, drive efficiencies, and align with international best practices.

With a strong background in marketing, communications, customer experience, and data analytics, I can lead cross-functional, high-impact projects across continents. Delivering strategic solutions that are both creative and operationally sound. I’m known for my ability to translate complex data into meaningful insights, champion customer-centric innovation, and solve problems with clarity and purpose.

I bring a collaborative mindset, strong leadership skills, and a passion for helping businesses operate more efficiently and sustainably.

Process Mapping & Re-Engineering Expert | CX & Marketing Leader | Driving Operational Excellence & Strategic Transformation

Key Highlights of My Expertise:

• 30+ years’ experience in multinational corporations across telecommunications, financial services, and sports sectors
• Expert in business process mapping, re-engineering, and digitisation of functional operations
• Proven track record in streamlining processes, driving operational efficiency, and aligning with international best practices
• Strong background in marketing, communications, customer experience (CX), and strategic planning
• Skilled in project management and leading cross-functional teams across global markets
• Data analytics and data mining expert, delivering actionable insights for evidence-based decision-making and risk assessment
• Known for creative problem-solving, business transformation expertise, and a passion for sustainable growth

My Mission
With a strong foundation in both technical precision and leadership development, my mission is to guide professionals as they grow in their careers. I believe that sharing knowledge not only empowers others but also drives industry-wide innovation and continuous improvement.

Although I initially preferred technical work and had little desire to lead teams, I was unexpectedly appointed as a supervisor. That pivotal moment revealed areas for personal growth. To bridge the gap, I pursued a Higher National Diploma in Management Practice — an experience that transformed my understanding of leadership. Since then, I’ve discovered that the ability to connect practical expertise with effective people management is a powerful and often rare combination.

Today, I offer that expertise through a structured Leadership Training Module, created specifically to support newly appointed leaders. This training provides a solid foundation to help individuals adapt to leadership roles with insight, confidence, and competence.

Background

I bring over 20 years of supervisory experience from Transtel, a division of the former South African Transport Services. Transtel’s core responsibility was to ensure the safe operation of trains via a robust telephone communication system — a mission-critical function requiring precision, responsibility, and absolute reliability.

Following my graduation with a Diploma in Communication Electronics, I joined Volkswagen of South Africa as a Quality Engineer, focusing on the automotive electrical system. My responsibilities included rigorous laboratory testing of components and collaborating closely with suppliers to uphold the highest quality standards. This role allowed me to develop deep technical expertise in automotive electronics, and I became recognised as a specialist in this field.

In both of these careers, I was promoted to supervisory roles and earned a reputation as a dependable source of knowledge and a strong example of practical, values-based leadership.

What I Contribute

Since my retirement in 2013, I’ve continued to serve as a Quality Consultant with WSQM, working across various manufacturing environments.

A recurring theme I’ve encountered is that implementation is challenging, but sustaining quality systems is an even greater hurdle for most organisations. My focus is to close this gap by offering practical, results-driven support.

As a consultant, I’ve managed multiple projects including the implementation of:

• ISO 9001 Quality Management Systems

• IATF 16949 Quality Management Systems

• Safety, Health & Environmental (SHE) Management Systems

I offer training in:

• Supervisor & Team Leader Leadership Development

• Problem-Solving and Root Cause Analysis

• IATF 16949 Continuous Improvement Tools

My goal is to equip teams with the skills, systems, and mindset required to drive long-term success — with quality at the heart of every process.